Shipping policy

At Velumoza, we're proud to serve customers across the United States with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favourite desk lamps.

1. General Shipping Information

We currently ship throughout the United States and delivery times may vary slightly depending on your location and carrier availability.

2. Processing Time

Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and holidays.

During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.

3. Shipping Rates

We offer free shipping on all orders within the United States.

4. Estimated Delivery Times

Here's what to expect once your order is processed:

  • We currently ship only within the United States.
  • All orders are shipped from our warehouse in Minnesota, USA.
  • Processing Time: 2–3 business days (Monday to Friday)
  • Transit Time: 4–9 business days (Monday to Friday)
  • Total Delivery Time: 6–12 business days
  • Order Cutoff Time: 5:00 PM (Central Time - CT), based on our warehouse location in Minnesota.
  • Orders placed after 5:00 PM (Central Time - CT) will be processed the next business day.
  • Once your order is shipped, you will receive a tracking number via email.

Please note: Velumoza is not responsible for delays caused by carriers, weather conditions, or other factors beyond our control.

5. What shipping carriers do we use?

We work with trusted shipping carriers such as FedEx, UPS, and USPS to ensure reliable and timely delivery across the United States. The carrier used for your order may vary depending on your location and availability.

6. Shipping Restrictions

Customers are responsible for providing accurate shipping information at checkout.
We do not ship to PO Boxes or military addresses (APO/FPO/DPO).

7. Failed Delivery or Returned Packages

In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.

8. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us within 7 days of delivery via our Contact Page. We will work with the carrier to investigate and resolve the issue as quickly as possible.

9. Shipping Policy Update

We may update our shipping policy from time to time to improve our service and comply with applicable standards. The latest version will always be available on this page. (Last updated: 05/01/2026)

10. Contact Information

Store Name: Velumoza  
Company Name: Velumoza LLC  
Company Address: 30 N Gould St Ste N Sheridan, WY 82801, USA  
Warehouse Address: 5176 116th ST NW, Maple Lake, MN 55358, USA  
Company Number: 2026-001964173  
Phone: +1 (307) 998 2994
Email: info@velumoza.com  
Business Hours:  
Monday to Friday | 09:00 AM – 05:00 PM (Central Time - CT)  
Weekends | 11:00 AM – 04:00 PM (Central Time - CT)  
We typically respond within 24 hours during business days.