Frequently Asked Questions (FAQ's)
Ordering & Payments:
What payment methods do you accept?
We accept major payment methods, including Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, Diners Club and Discover. All payments are securely processed in USD. For more details, please review our Payment Policy
What should I do if my payment is declined?
If your payment is declined, please double-check your billing details and ensure sufficient funds are available. If the issue persists, contact your bank or reach out to us via our Contact Page for assistance.
How will I know if my order was placed successfully?
After placing your order, you will receive a confirmation email with your order details. Once your order ships, you will receive another email with tracking information.
Can I change or cancel my order?
We begin processing orders quickly, so changes or cancellations are not always guaranteed. Please contact us as soon as possible via our Contact Page and we will do our best to assist.
Shipping & Delivery:
Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States.
How long does delivery take?
Delivery times include:
Processing Time: 2–3 business days
Transit Time: 4–9 business days
Total Delivery Time: 6–12 business days
For more details about shipping timelines and policies, please review our Shipping Policy
When will my order ship?
Orders are processed within 2–3 business days. Orders placed after 5:00 PM (Central Time - CT) will be processed the next business day.
Will I receive tracking information?
Yes, once your order is shipped, you will receive a tracking number via email.
Where do you ship from?
All orders are shipped from within the United States, primarily from our warehouse in Minnesota.
Do you ship to PO Boxes or military addresses?
No, we currently do not ship to PO Boxes or APO/FPO/DPO addresses.
Returns & Refunds:
What is your return policy?
We offer a 30-day return policy. You have 30 days from the date of delivery to request a return. For full details, please review our Return & Refund Policy
What items are eligible for return?
Items must be unused, in original condition, with tags and original packaging, along with proof of purchase.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. In such cases, we will provide a prepaid return label.
Are there any non-returnable items?
Yes, we do not accept returns for:
Used or damaged items after delivery
Custom or personalized products
Gift cards
How do I start a return?
Please contact us via our Contact Page. Returns must be approved before being sent back.
When will I receive my refund?
Refunds are processed within 10 business days after we receive and inspect the returned item. Your bank may take additional time to process the refund.
Orders & Support:
What should I do if my item arrives damaged or incorrect?
Please contact us immediately via our Contact Page and include clear photos of the issue. We will resolve it as quickly as possible.
How can I contact customer support?
You can reach us anytime via our Contact Page. We typically respond within 24 hours during business days.
Security & Privacy:
Is my payment information secure?
Yes. Our website uses SSL encryption to protect your personal and payment information. We do not store your card details.