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Frequently Asked Questions

What payment methods do you accept?

We accept major payment methods, including Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, Diners Club and Discover. All payments are securely processed in USD. For more details, please review our Payment Policy

What should I do if my payment is declined?

If your payment is declined, please double-check your billing details and ensure sufficient funds are available. If the issue persists, contact your bank or reach out to us via our Contact Page for assistance.

How will I know if my order was placed successfully?

After placing your order, you will receive a confirmation email with your order details. Once your order ships, you will receive another email with tracking information.

Can I change or cancel my order?

We begin processing orders quickly, so changes or cancellations are not always guaranteed. Please contact us as soon as possible via our Contact Page and we will do our best to assist.

Do you offer free shipping?

Yes, we offer free shipping on all orders within the United States.

How long does delivery take?

Delivery times include:
Processing Time: 2–3 business days
Transit Time: 4–9 business days
Total Delivery Time: 6–12 business days
For more details about shipping timelines and policies, please review our Shipping Policy

When will my order ship?

Orders are processed within 2–3 business days. Orders placed after 5:00 PM (Central Time - CT) will be processed the next business day.

Will I receive tracking information?

Yes, once your order is shipped, you will receive a tracking number via email.

What is your return policy?

We offer a 30-day return policy. You have 30 days from the date of delivery to request a return. For full details, please review our Return & Refund Policy

How do I start a return?

Please contact us via our Contact Page. Returns must be approved before being sent back.

When will I receive my refund?

Refunds are processed within 10 business days after we receive and inspect the returned item. Your bank may take additional time to process the refund.

What should I do if my item arrives damaged or incorrect?

Please contact us immediately via our Contact Page or to our email: info@velumoza.com and include clear photos of the issue. We will resolve it as quickly as possible.

How can I contact customer support?

You can reach us anytime via our Contact Page. or via our email: info@velumoza.com We typically respond within 24 hours during business days.

Is my payment information secure?

Yes. Our website uses SSL encryption to protect your personal and payment information. We do not store your card details. See our Payment Policy

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Contact Information Velumoza

E-mail Address: info@velumoza.com

Phone Number: +1 (307) 998 2994

Store Name: Velumoza

Company Name: Velumoza LLC

Company Address:

30 N Gould St Ste N Sheridan, WY 82801, USA

Warehouse Address:

5176 116th ST NW, Maple Lake, MN 55358, USA

Business Hours:

Monday to Friday | 09:00 AM – 05:00 PM (Central Time - CT)

Weekends | 11:00 AM – 04:00 PM (Central Time - CT)

© 2026 Velumoza

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Products

Antique American Retro Bank DeskLamp with Green - Vintage Decorative Office Lighting

Antique American Retro Bank DeskLamp with Green - Vintage Decorative Office Lighting

$119.95

Regular price Sale price $119.95
European Retro Desk Lamp - Classic Fabric Lampshade Bedside Night Light

European Retro Desk Lamp - Classic Fabric Lampshade Bedside Night Light

$85.95

Regular price Sale price $85.95
LED Desk Lamp for Home Office – 24W Dual Head Desk Lamp with Wireless Remote

LED Desk Lamp for Home Office – 24W Dual Head Desk Lamp with Wireless Remote

$110.95

Regular price Sale price $110.95
LED Touch Control Desk Lamp 3 Color Modes and USB Powered

LED Touch Control Desk Lamp 3 Color Modes and USB Powered

$80.95

Regular price Sale price $80.95