Return & Refund Policy
We offer a 60-day return policy, meaning you have 60 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, with tags, and in its original packaging. A receipt or proof of purchase is required.
How to Start a Return
To initiate a return, please contact us at info@velumoza.com
Returns must be approved before being sent back. Items sent without prior authorization will not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. In such cases, we will provide a prepaid return label or arrange the appropriate return shipping solution.
Return Address
Do not send your return to the address printed on the original package or to any Velumoza warehouse without prior authorization.
Because the majority of Velumoza products are shipped directly from our manufacturing partners in Asia, while some products may ship from our United States warehouse, the return location may vary depending on the product and order.
Once your return is approved, we will provide you with the appropriate return instructions and return address.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect.
Please contact us at info@velumoza.com and include your order number and, where applicable, photos or videos showing the issue. We will work with you to resolve the issue as quickly as possible.
Non-Returnable Items
We do not accept returns for:
Items that have been used, installed, or damaged after delivery
Custom or personalized products
Gift cards
Exchanges
To exchange an item, please contact us at info@velumoza.com. Depending on the product and availability, we may require you to return the original item before placing a new order.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, refunds will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@velumoza.com
Contact Information:
Store Name: Velumoza
Company Name: Velumoza LLC
Company Address: 30 N Gould St Ste N Sheridan, WY 82801, USA
Warehouse Address: 5176 116th ST NW, Maple Lake, MN 55358, USA
Company Number: 2026-001964173
Phone: +1 (307) 998 2994
Email: info@velumoza.com
Business Hours:
Monday to Friday | 09:00 AM – 05:00 PM (Central Time - CT)
Weekends | 11:00 AM – 04:00 PM (Central Time - CT)
We typically respond within 24 hours during business days.