Return & Refund Policy
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, with tags, and in its original packaging. A receipt or proof of purchase is required.
How to Start a Return
To initiate a return, please contact us at info@velumoza.com
Returns must be approved before being sent back. Items sent without prior authorization will not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. In such cases, we will provide a prepaid return label.
Return Address
Approved returns should be sent to our warehouse address:
5176 116th ST NW, Maple Lake, MN 55358, USA
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect. We will resolve the issue promptly. Please contact us at info@velumoza.com
Non-Returnable Items
We do not accept returns for:
- Items that have been used, installed, or damaged after delivery
- Custom or personalized products
- Gift cards
Exchanges
To exchange an item, please return the original item first. Once your return is approved, you may place a new order.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, refunds will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@velumoza.com
Contact Information:
Store Name: Velumoza
Company Name: Velumoza LLC
Company Address: 30 N Gould St Ste N Sheridan, WY 82801, USA
Warehouse Address: 5176 116th ST NW, Maple Lake, MN 55358, USA
Company Number: 2026-001964173
Phone: +1 (307) 998 2994
Email: info@velumoza.com
Business Hours:
Monday to Friday | 09:00 AM – 05:00 PM (Central Time - CT)
Weekends | 11:00 AM – 04:00 PM (Central Time - CT)
We typically respond within 24 hours during business days.